How APulse Protects Your Lab's Data
Patient records are medical records. Here is plainly how APulse stores, isolates, encrypts and backs up your laboratory's data — and what stays under your control.
Separation between labs
Every laboratory on APulse gets its own isolated database schema. Your patients, orders, results and invoices are never mixed with another customer's data — isolation is structural, not a filter in a shared table.
Encryption
Traffic between your browser and our servers is encrypted with TLS, and backups are encrypted too. There is nothing to configure on your side — encryption is on for every lab, on every plan.
Access control inside your lab
Access is role-based per staff member — separate roles for admin, reception, technicians and doctors, with per-user permission overrides on Medium and Premium plans. Reception doesn't see results; the cashier doesn't edit reports. Each person logs in with their own account.
Backups and recovery
Regular encrypted backups run on a rolling window of roughly 30 days, so a hardware failure or an accidental deletion does not become a permanent loss. Because backups roll over, deleted data also clears out of them as the window passes.
Ownership and deletion
Your data is yours. Patient records belong to your laboratory; we process them to run the service. Deletion requests are honoured in the live system immediately and work their way out of backups as the rolling window passes. The full detail — what we collect, retention periods, and your rights — is in the privacy policy.
Why this matters when choosing lab software
A lab's reputation rides on confidentiality. Before you buy any system — ours included — ask the vendor these questions: Is my data isolated from other customers? Is traffic encrypted? Are there per-user accounts and roles? Are there backups, and are they encrypted? Who owns the data if I leave? Our answers are above, in writing.
Questions we haven't answered here? Ask us directly — or see how the rest of the system works.
Frequently Asked Questions
Is my lab’s data mixed with other labs’ data?
No. Every laboratory gets its own isolated database schema, so one customer’s records are never mixed with another’s.
Is data encrypted?
Traffic between your browser and our servers is encrypted with TLS, and backups are encrypted and kept on a rolling window of roughly 30 days.
Can every staff member see everything?
No. Access is role-based — separate roles for admin, reception, technicians and doctors — with per-user permission overrides on Medium and Premium plans.
Who owns the data?
You do. Your patient records belong to your laboratory; we process them to run the service. Deletion requests are honoured in the live system immediately and clear from backups as the rolling window passes.
What happens if something fails?
Regular encrypted backups mean a hardware failure or an accidental deletion does not become a permanent loss.
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