Terms & Conditions

These terms set out what you can expect from A Pulse Solution, what we expect from you, and — importantly for laboratory software — who is responsible for what when a result reaches a patient.

Last updated: 7 September 2026

1. The agreement between us

These terms are a contract between A Pulse Solution, based in Pakistan ("APulse", "we", "us"), and the laboratory or organisation that opens an account ("you", "the Customer"). They take effect from 10 August 2026.

By creating a demo account, subscribing to a plan, or using the platform, you accept these terms. If you are agreeing on behalf of a laboratory, you confirm you are authorised to bind it. If you do not accept them, please do not use the service.

Our Privacy Policy forms part of this agreement. Where we have signed a separate written contract with you, that contract prevails over anything inconsistent here.

2. What these words mean

• Service — the APulse lab management platform, this website, and the support we provide.
• Workspace — the isolated environment holding your laboratory's data.
• Authorised User — a member of your staff you have given a login.
• Customer Data — everything you or your staff enter or upload, including patient records, results, reports and invoices.
• Plan — the subscription tier you have chosen, as described on our pricing section.

3. The free demo

We offer a demo workspace with every feature unlocked and a limit of 10 patients. It requires no card and carries no obligation. If you upgrade to a paid plan, the data you entered during the demo carries over.

The demo is for evaluating the software. It is not intended for live clinical operations, and we give no undertakings about its availability or about retaining its data. We may change the demo's limits, or close demo workspaces that have been inactive for an extended period, and we may decline to provide a demo where we reasonably suspect misuse.

4. Accounts and staff logins

• Give us accurate registration details and keep them current — invoices and important notices go to the email you provide.
• Give each staff member their own login. Shared logins destroy your own audit trail: if three people use one account, you can no longer tell who verified a result.
• You are responsible for what your Authorised Users do in your Workspace.
• Remove access promptly when someone leaves your laboratory.
• Tell us as soon as you suspect an unauthorised login, so we can help you secure the Workspace.
• Your staff-account allowance depends on your Plan. We may ask you to upgrade if you exceed it.

5. Plans, fees and billing

Our published plans are Basic at PKR 7,000 per month, Medium at PKR 15,000 per month, and Premium from PKR 25,000 per month, priced for laboratories in Pakistan. Yearly billing is available on every plan at a 30% discount. There is no setup or onboarding charge. Pricing in other currencies is available on request. Premium pricing depends on the size of your network, so we confirm it in writing before you start.

• Billing is monthly or yearly and handled manually — you pay for the coming period, and we activate or extend your plan on receipt.
• Fees exclude any sales tax, VAT, GST or withholding tax, which is added or borne by you where applicable.
• Bank charges and payment-gateway fees on your payment are yours to cover.
• If payment has not arrived within 7 days of the due date, we may suspend access. We will email a reminder before we do.
• Suspended Workspaces are retained for 30 days so nothing is lost while a payment is sorted out. After that we may delete the data.
• We do not refund part of a billing period. If you cancel, you keep access until the end of the month or year you have paid for.
• We may change prices with at least 30 days' written notice. If a rise does not suit you, cancel before it takes effect.
• Free updates and improvements to the platform are included on every plan.

6. Clinical responsibility

This section matters more than any other, so it is written plainly.

APulse is administrative and record-keeping software. It stores what your staff type in, arranges it, and prints it neatly. It is not a medical device, not a diagnostic aid, and not a substitute for professional judgement. It has not been certified as a medical device in any jurisdiction, and you must not use it as though it had been.

Specifically, your laboratory remains solely responsible for:

• The accuracy of every result entered, whether typed by hand or imported;
• Reviewing, verifying and authorising each report before it reaches a patient or doctor;
• The reference ranges, units and test definitions configured in your Workspace — we do not audit these and cannot know what is correct for your instruments and population;
• Calibration, quality control and the competence of your staff;
• Holding the licences, registrations and accreditations your regulator requires;
• Complying with the medical record-keeping and reporting laws of your country.

Where the software highlights a value as outside a reference range, treat that as a convenience for the eye — a prompt to look more closely. It is not a clinical opinion, and it does not shift responsibility for reviewing the result away from your qualified staff.

We are not liable for clinical decisions taken using reports produced through the Service, nor for errors in the data your staff entered.

7. Your duties regarding patient data

You decide what patient information goes into your Workspace, so you are the controller of it and we act on your instructions. That means you are responsible for:

• Having a lawful basis to collect and store each patient's information;
• Giving patients whatever privacy notice your local law requires, and obtaining consent where it is needed;
• Responding to patients who ask to see, correct or delete their records — we will help you technically, but the decision is yours;
• Not uploading personal data you have no right to hold.

How we handle this data on your behalf is set out in our Privacy Policy. If your regulator requires a formal data processing agreement, contact us and we will put one in place.

8. Acceptable use

You agree not to:

• Copy, decompile, reverse engineer or attempt to extract the source code of the Service;
• Resell, sublicense, rent out or provide the Service to third parties as your own, unless we have agreed a reseller arrangement in writing;
• Work around Plan limits, including creating multiple demo accounts to avoid the patient cap;
• Probe, scan or load-test our systems, or attempt to reach data belonging to another laboratory;
• Upload malware, or content that is unlawful or infringes someone else's rights;
• Scrape the Service or use automated tools against it without our written permission;
• Use the Service to send unsolicited bulk messages.

Serious or repeated breaches of this section may lead to immediate suspension. We will tell you why.

9. Your data belongs to you

Customer Data is yours. We claim no ownership of your patient records, results, reports or financial information, and we do not sell it, mine it for our own commercial purposes, or use it to train machine-learning models.

You can export your data at any time while your subscription is active, and for 30 days after it ends, in a commonly readable format such as CSV or PDF. Ask us and we will help. Migrating your existing records in is an optional extra for which a small one-time fee applies on every plan.

10. Our intellectual property

The software, its interface, our name, logo and documentation belong to us and remain ours. Your subscription grants you a non-exclusive, non-transferable right to use the Service for your own laboratory's business for as long as you are paid up. Nothing here transfers ownership of the software to you.

If you send us a suggestion and we build it, we may do so freely and without owing you a fee — though we are always glad to hear the idea.

11. Availability, maintenance and support

We work to keep the Service available at all times, but we do not promise uninterrupted service. Access depends partly on things outside our control, including your own internet connection and our upstream providers.

Planned maintenance is scheduled for quiet hours where we can, and we give advance notice when downtime is expected. Urgent security fixes may have to be applied immediately.

Support is available by email at [email protected] and on WhatsApp, with priority handling on every plan. Unless we have signed a separate service level agreement with you, we do not guarantee a specific response time or uptime percentage.

12. Warranties

We warrant that we will provide the Service with reasonable skill and care. Beyond that, and to the fullest extent the law allows, the Service is provided "as is". We do not warrant that it will be free of errors, that every defect can be fixed, or that it is fit for any particular clinical or regulatory purpose you have in mind. If you need it to satisfy a specific regulatory standard, verify that during the free demo, before you rely on it.

Nothing in these terms excludes any warranty or right that cannot lawfully be excluded.

13. Limits on our liability

Our total liability to you for all claims arising in any 12-month period is limited to the total fees you paid us in the 12 months before the claim arose.

We are not liable for:

• Lost profits, lost business, lost goodwill or lost opportunity;
• Indirect or consequential loss;
• Clinical decisions, diagnoses or treatment based on reports produced through the Service;
• Errors in data your staff entered, or results released without proper verification;
• Loss of data caused by your own deletion, or by credentials your team failed to keep secure;
• Failures in third-party services such as internet providers, payment gateways or messaging platforms.

These limits do not apply to liability for death or personal injury caused by our negligence, for fraud, or to anything else that cannot be limited under applicable law.

Keep your own exported copies of critical records. Our backups exist to recover the Service, and while we take them seriously, they are not a substitute for your own archive obligations as a laboratory.

14. Indemnity

You agree to cover us against claims, losses and reasonable legal costs arising from your use of the Service in breach of these terms, from patient data you had no right to hold, from your breach of medical or data protection law, or from clinical decisions connected with reports you issued.

15. Cancelling and suspension

Subscriptions run month to month. You may cancel at any time by emailing us; access continues to the end of the period you have paid for, and we do not refund the remainder of a month.

We may suspend or end your access if:

• Payment is more than 7 days overdue after a reminder;
• You materially breach these terms and do not fix it within 14 days of our written notice;
• Your use puts the platform or other customers at risk, in which case suspension may be immediate;
• We are required to do so by law.

After termination you have 30 days to export your data. We then delete it on your written request, or in the ordinary course as described in our Privacy Policy. If we ever discontinue the Service entirely, we will give at least 90 days' notice and help you export everything.

16. Changes to the service and these terms

We improve the platform continuously, so features change and occasionally one is retired. We will not remove a feature central to your Plan without reasonable notice.

These terms may be updated. Minor corrections take effect when published; changes that materially affect your rights come with at least 30 days' notice by email. Continuing to use the Service after that means you accept the new version. If you would rather not, cancel before it takes effect.

17. Governing law

These terms are governed by the laws of Pakistan, whose courts have exclusive jurisdiction over any dispute, and you and we both submit to them.

Before starting proceedings, please raise the problem with us in writing and give us 30 days to put it right. Most disagreements are cheaper and faster to settle over a phone call. If you are contracting from outside Pakistan and need a different governing law, raise it with us before you subscribe.

18. General terms

• Whole agreement. These terms and our Privacy Policy are the entire agreement between us and replace earlier discussions.
• Severability. If a court sets aside part of these terms, the rest continues to apply.
• No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.
• Assignment. You may not transfer this agreement without our consent. We may transfer it as part of a reorganisation or sale, on notice to you.
• Events outside our control. Neither of us is liable for delays caused by events beyond reasonable control, such as internet or power failures, natural disasters, or government action.
• Notices. Ours go to your registered email; yours come to the address below.

19. Contact us

Questions about these terms, cancellations and billing all go to [email protected], or reach us through the contact section of our website.

A Pulse Solution operates from Pakistan. Notices to us should go to the email address above; if you need our full registered address in order to serve formal notice, ask and we will provide it in writing.

See also our Privacy Policy.